PLEASE READ CAREFULLY: FOR CUSTOMER SERVICE PLEASE CONTACT US VIA EMAIL:
ORDERS@HELLONEARTHMFG.COM HOURS:
MONDAY - FRIDAY FROM 9 AM TO 5 PM
SHIPPING & HANDLING PLEASE READ CAREFULLY: FOR SECURITY PURPOSES ANY ADDRESS CHANGES MUST BE SUBMITTED WITHIN 24 HOURS OF PLACING YOUR ORDER.
YOU WILL RECEIVE A CONFIRMATION EMAIL WITH TRACKING INFORMATION ONCE YOUR ORDER SHIPPED. SHIPPING & HANDLING WILL TAKE APPROXIMATELY 7-14 BUSINESS DAYS OR SOONER ( PLEASE NOTE THESE DO NOT INCLUDE WEEKENDS & HOLIDAYS ).
SELECT RESTRICTIONS PREVENT US FROM SHIPPING CERTAIN PRODUCTS TO LOCATIONS OUTSIDE THE U.S. FOR INTERNATIONAL PURCHASES PLEASE CONTACT US FOR RATES. INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR DUTY AND TAX ON DELIVERY. DUTY AND TAX MAY VARY BY COUNTRY.
WE ARE NOT RESPONSIBLE FOR PRODUCTION DELAYS, OUT OF STOCK ITEMS OR DELIVERY ERRORS OR DELAYS. DUE TO THE HIGH DEMAND OF ITEMS, ORDERS WILL BE FULFILLED IN THE ORDER THEY ARE RECEIVED, AND THEREFORE MAY SELL OUT BEFORE A CERTAIN ITEM IS PROCESSED.
REFUSED PACKAGES WILL BE CONSIDERED FORFEITED AND ARE NOT ELIGIBLE FOR REFUND OR CREDIT.
WE ARE NOT RESPONSIBLE FOR ANY LOST, STOLEN OR DAMAGED SHIPMENTS. IN SELECT CIRCUMSTANCES WHERE WE RESHIP AN ORDER, CUSTOMERS ARE RESPONSIBLE FOR PAYING ADDITIONAL SHIPPING AND HANDLING FEES TO HAVE THE ORDER RE-SHIPPED, IF AVAILABLE.
THE BUYER ASSUMES ALL RESPONSIBILITIES OF CLAIMS MADE WITH THE SHIPPING CARRIER. PLEASE CONTACT CUSTOMER SERVICE WITH ANY QUESTIONS REGARDING CARRIER CLAIMS.
DISCLAIMER:
ALL ITEMS ARE LIMITED EDITION EXCLUSIVE RELEASES AND ARE ALL FINAL SALE. THESE ARE ALL COLLECTORS ITEMS AND ARE MANUFACTURED WITH QUALITY IN MIND. ALL MERCHANDISE ARE PRINTED OR SEWN WITH INTENTION AND PURPOSE FOR THE BEST POSSIBLE QUALITY. IMPERFECTIONS ARE PART OF THE COLLECTORS ITEM PROCESS. MOST PRODUCTS ARE IN-STOCK WHILE SPECIAL & NEWER ITEMS ARE PRE-ORDER.
IN ORDER TO RECEIVE THE BEST CUSTOMER SERVICE, ANY CONCERNS REGARDING ORDERS MUST BE RECEIVED IN WRITING WITHIN 7 DAYS WITHIN THE DELIVERY OF THE ORDER.
